Bold Types legal information

Personalisation and Content Policy

Updated 10 July 2026 · build 214

Check before you buy

You control the wording and placement you submit. Enter names, spelling, punctuation, dates and sign-offs exactly as they should appear. Check the editor and final preview before payment.

What counts as personalised

A card is personalised where customer-supplied wording, names, dates, photos, emoji, stickers, layout choices or other edits are included in the production artwork. A card ordered through the blank-inside route with no customer edits is treated as non-personalised.

Production artwork

After payment, approved customer content is converted automatically into production artwork and may be submitted quickly to our print partner. We do not routinely proofread, rewrite, retouch or reposition it.

Mistakes in approved content

Personalised cards are made to the customer’s specification. Customer-approved spelling mistakes, incorrect names or dates, unwanted wording and placement choices are not change-of-mind return reasons. If you are unsure about personalising a card, choose the blank-inside option.

Faults and production errors

This policy does not affect rights where the finished card is faulty, damaged, incorrect or materially different from the approved preview. Contact support with the order number and photographs where useful.

Content we may refuse

We may refuse or cancel content that is unlawful, seriously abusive, threatening, exploitative, infringes rights, or cannot lawfully be produced. Where we cancel before supply for this reason, any payment taken for the cancelled item will be handled appropriately.