Bold Types customer information

Delivery, Cancellations and Returns

Updated 10 July 2026 · build 214

Quick answer

eCards: no change-of-mind cancellation or refund once immediate digital supply begins.

Personalised printed cards: no change-of-mind return or refund because they are made to your specification. Check spelling, names, dates, wording and placement in the editor and final preview before paying. If you are unsure, choose a blank-inside card instead.

Blank, non-personalised printed cards: change-of-mind returns are accepted under the rules below. Return postage is paid by the customer.

Non-personalised T-shirts: change-of-mind returns are accepted under the rules below even though each shirt is printed to order. Check the garment measurements before ordering. Return postage is paid by the customer unless the item is faulty, damaged, incorrect or not as described.

Faulty, damaged or incorrect orders: contact us. Your statutory rights are not affected.

eCards and immediate digital supply

An eCard is digital content supplied immediately after checkout. Bold Types does not send it to the recipient. The private link is shown to the buyer on the website and included in the buyer's email receipt, and the buyer chooses when and how to share it. Before payment, customers buying an eCard are asked to expressly request immediate supply and acknowledge that the 14-day change-of-mind cancellation right ends once digital access begins. Because supply is immediate, eCards are not refundable simply because the buyer changes their mind, sends the link to the wrong person, does not send it before the 7-day link expires, changes the message later, or no longer needs the card.

This does not affect rights where the eCard is faulty, unavailable during the stated access period, or materially not as described. Contact us promptly with the order number if the private link itself does not work.

Personalised printed cards

The 14-day change-of-mind cancellation right does not apply to goods made to a customer’s specification or clearly personalised. A printed card is treated as personalised when customer-supplied wording, names, dates, photos, emoji, stickers, layout choices or other customer edits are included in the production artwork.

Before payment, check the editor and final preview carefully. You are responsible for spelling, names, punctuation, dates, sign-offs, content and placement that you approve. We do not routinely proofread or reposition customer content after purchase. If you are unsure, buy the card blank inside.

We may try to help with a cancellation request received before production begins, but production can start quickly and a change cannot be guaranteed. This does not affect rights where the finished card is faulty, damaged or not as described.

Blank printed cards: change-of-mind returns

A printed card is treated as blank and non-personalised only when it was ordered using the blank-inside route and no customer personalisation was added to the production artwork.

To cancel a blank-card purchase because you changed your mind:

1. Tell us within 14 days after the day you receive the goods that you want to cancel.
2. Email support@boldtypes.co.uk with the order number before posting the parcel. We will issue a unique return code and return instructions.
3. Send the authorised blank card or cards back within 14 days after telling us you want to cancel.

Change-of-mind return postage is paid by the customer. Use suitable packaging and keep proof of posting. The return code should be written clearly on or inside the parcel. The code helps us match the parcel to the correct order and refund. Contacting us for a code does not reduce any statutory right to cancel.

Returned blank cards should be unused and handled only as much as reasonably necessary to inspect them. We may make a lawful deduction for loss in value caused by handling beyond what would normally be permitted in a shop.

Non-personalised T-shirts: change-of-mind returns

Standard T-shirts carrying a Bold Types design and no customer personalisation may be cancelled within 14 days after the day they are received. Being printed to order does not by itself remove this right. Email us with the order number before returning anything so we can issue a return code and instructions, then send the item back within 14 days after notifying us.

Change-of-mind return postage is paid by the customer. The T-shirt should be unworn beyond reasonable inspection, unwashed and returned with its original tags where supplied. We may make a lawful deduction for loss in value caused by handling beyond what would normally be permitted in a shop. This does not restrict rights where an item is faulty, damaged, incorrect or not as described.

Refunds for eligible blank-card returns

Once the authorised parcel is received and checked, the back-office return record is matched using the return code and the refund is authorised to the original PayPal payment method. We refund the actual amount paid for the eligible returned blank card or cards, taking account of any multi-buy or bundle pricing. If a standard delivery charge was paid and the law requires it to be refunded, only the standard delivery amount is refundable. Bold Types currently includes standard UK delivery in the printed-card price, so there is normally no separate standard delivery charge to add.

Refunds are processed within the legal time limits. PayPal or the customer’s payment provider may take additional time to show the credit after we have authorised it.

Faulty, damaged, incorrect or not-as-described orders

Change-of-mind rules are different from rights where goods are faulty, damaged, incorrect or not as described. Email the order number and clear photographs where useful. We may arrange a replacement, refund or another appropriate remedy. Where a return is required because of a qualifying fault or error, we will tell you how to return it and will not make you pay a return cost that the law requires us to bear.

Delivery and missing orders

For one eligible Bold Types catalogue card, checkout may offer either self-send delivery to the buyer with a spare envelope or direct delivery to one recipient. Uploaded personalised cards use self-send delivery and their separate postage scale. Direct-to-recipient delivery is not available for baskets containing two or more printed cards. The 2-card, 3-card and 4 cards for £9.99 multibuy prices apply only when all qualifying cards are grouped and sent together to one UK delivery address. They do not include separate direct postage to different recipients. To have Bold Types send cards to different recipient addresses, each card must be ordered separately as a single-card direct-delivery order and no grouped multibuy price applies.

Free standard delivery is included for eligible Bold Types catalogue-card and T-shirt orders to one UK address. It does not apply to customer-uploaded personalised cards. Uploaded personalised cards cost £3.99 each, with UK postage of £1.10 for one, £1.75 for two, £2.49 for three, then 50p for each additional uploaded card. T-shirts are normally produced before dispatch, so their delivery estimate may be different from a card ordered at the same time. Production and postal estimates are guides, not guaranteed arrival dates. Use the private tracking page first and contact us if an order is overdue. Free standard postage is included on eligible catalogue cards, so for birthdays and special occasions we recommend ordering ahead or using the multibuy prices to keep a few cards ready.

Model cancellation form for eligible blank cards

You may use the wording below to cancel an eligible blank, non-personalised card, but you do not have to use this form. Emailing the same information to support@boldtypes.co.uk is sufficient.

Returns address

Do not send a change-of-mind return without contacting us first. The return address is Bold Types, Utility Office, 1 Rowan Place, Preston, PR4 3FT. Email support@boldtypes.co.uk with the order number so we can issue the return code and match the parcel correctly.