My card is late or missing
Open your private tracking link first. If the order is overdue against the delivery estimate shown there, email us with the order number so we can investigate the next step.
Open order tracking →Customer help
Something gone wonky?
Start with the quickest route below. You will never need to dig through a chatbot loop to find the support email.
support@boldtypes.co.uk · Include your order number whenever you have one.
It arrived damaged, wrong or incomplete
Email the order number and clear photos of the problem. That includes a damaged card, incorrect item or missing blank envelope. We will review it and, where appropriate, arrange a replacement or refund.
Report an order problem →I entered the wrong address
Contact us immediately. We will try to help, but personalised orders move into production quickly and changes cannot be guaranteed once production has started.
Ask for an address change →I spotted a mistake in my personalised card
If it is still in your basket, edit it before paying. After payment, contact us immediately, but production may already have started. Personalised cards cannot be returned for customer-approved spelling, detail or placement mistakes.
Read the personalisation policy →I want to return a blank card
Contact us before posting anything. Eligible blank, non-personalised cards use a return code so we can match the parcel to the correct order and refund. Change-of-mind return postage is paid by the customer.
Request a return code →Where is my eCard link?
Bold Types does not send eCards to recipients. After checkout, your private 7-day link appears on the confirmation page, in your email receipt and on your private order page. You choose when to send it by WhatsApp, email, multimedia SMS or copy link. Third-party messaging or mobile operator charges may apply.
Open my private order page →Payment did not complete
Return to your basket and try checkout again. If you did not reach the order confirmation page, check your email before repeating payment. Contact support if you are unsure whether an order was created.
Return to my basket →The Bold Types promise
No mystery policies. No support maze.
Preview first.You approve the card before payment.
Track privately.Your confirmation email includes a private order link.
Tell a human.The support email stays visible on every customer page.
Need the full policy wording?
Delivery and returns · Personalisation policy · Terms of sale